Frequently Asked Questions

Find answers to common questions about our products and services

How do I determine my size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for your silhouette.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You may request a cancellation within 1 hour of purchase by contacting our support team.

Are your materials sustainably sourced?

FERRO CONCEPTS is committed to ethical fashion. We prioritize high-quality, durable materials and work with manufacturers who adhere to fair labor practices.

Do you ship internationally?

Yes, we offer worldwide shipping. Customs duties and taxes are calculated at checkout for most major destinations.

How should I care for my FERRO garments?

Each piece includes a care label with specific instructions. Generally, we recommend cold washing and air drying to preserve the longevity of the fabric.

When will out-of-stock items be replenished?

We frequently restock our core collection. You can sign up for 'Back in Stock' notifications on the specific product page to be alerted immediately.